Lexus Hull

We have just purchased a new car for my partner and we can’t explain how happy we’ve been with the service from Lexus Hull. Ben and Ollie have been exceptionally accommodating, professional, and friendly and have had never ending amounts of patience whilst we had problems with getting rid of our old car. Neither of us could have been happier with their service and we can’t recommend them enough!

Fantastic service from everyone and such courteous staff.Used a pod to work from whilst my car was serviced and Julie on reception really looked after me and ensured everything I needed was at hand.The service team did a great job and were very knowledgable and explained any issues in layman’s terms so even I could understand.Would recommend a Lexus vehicle and Lexus Hull is by far the best garage/showroom I have visited.

If you are interested in buying a Lexus do not hesitate to visit Lexus Hull. Chris GREENWOOD is helpful, thoughtful and genuine. Easy process with no stress. I cannot recommend Chris enough nothing is too much trouble

This is my second purchase with Lexus Hull and their customer service and attention to detail is fantastic. From Julie on the reception to Chris the sales representative, everyone I dealt with was excellent. The best thing I feel is Lexus’ responsiveness to feedback. Everything minor thing mentioned gets addressed. I would highly recommend them. Thanks again Lexus Hull.

Just great to have amazing service. Bought a 20 year old Sc430 and it had an outstanding recall due. Booked in quickly and resolved by Joe. Lisa looked after us and even made kids temp hot chocolate for my boys - great attention to detail and care. Car was returned sooner than expected and cleaned and they even put some petrol in to get me home. Been away from the brand since the late 90s due to company cars. But if this experience is anything to go by will 100% consider a Lexus again in the future. 10/10

I bought my first lexus from Lexus Hull and I couldn't be more grateful to Ben and Ollie for their help. They have been so patient while I sold my old car and have been at the end of the phone to help with any queries we had. They have completely exceeded my expectations and I'm so happy with my new purchase. I will definitely be a returning customer, your incredible service had me speechless which doesn't happen often! I really can't thank you enough.

I visited Lexus Hull to have a look at their ES range. The experience was lovely. They let me test drive a stunning example for nearly two hours and I had two lovely coffees. Ben was very kind, informative and not at all pushy like they might be at other dealerships. He explained everything very clearly and whilst I didn't go ahead with the purchase this time, I will definitely go back in the future.

I wanted to leave this review for Ben and the team at Lexus Hull as it has been, by far, the best car-buying experience I have ever had. Not only did Ben get me a fantastic deal, but kept in constant contact to update me on progress. At handover, the car was immaculately presented. The staff can't do enough. If you are in the market for a Lexus, don't look any further.

My RX450h was stolen after owning it for just 7 months. I wanted an exact replacement and found it online at Lexus Hull - 180 miles away. Due to the distance involved and the fact that I had no car in which to travel, I purchased the car after viewing a video.This would be the 4th preowned RX I had purchased from a Lexus dealer in 15 years. Based on my previous experience and my trust in the Lexus brand, I had no hesitation in purchasing the car without viewing in person - big mistake.This is a very condensed overview :The car was delivered by a third party and was covered in tree sap with a layer of dirt on top (photo attached)I had the car washed but the tree sap remained- it had to be chemically removed. Now clean, it reveals that the bonnet and front bumper are peppered with iro 60 stone chips. If the car had been delivered clean and I was able to see the condition of the paintwork, I would have rejected it.Lexus Hulls' solution was to send me a touch up pen - I declined and said it needed a respray. They refused but organised for my local Lexus dealership to repair the stone chips - they did a truly shocking job with large blobs of paint put onto (a selection) of small chips.I emailed Lexus Hull with photos who then washed their hands of me, saying there was nothing more they could do.I wrote to Head Office complaining and a suddenly a respray was offered. However, Lexus Hull then refused to supply me with a courtesy car for the 3-4 days I would be without my car. Yet again I had to contact Head Office and a courtesy car was provided.4 months after delivery, the bonnet and bumper were resprayed and the car finally looks at it should have done, when delivered.It was a terrible experience having my RX stolen. Having been a loyal Lexus customer for the past 15 years, I did not anticipate buying a replacement car from Lexus Hull, to also be a terrible experience.