Hydropool Surrey Hot Tubs & SwimSpas

Buying a hot tub was a long and considered purchased. We spent 18 months researching the market and spoke to many manufacturers, finally we decided on the Hydropool 5900.Adrian was very honest and gave us all the advice that we needed. There was no pressure to purchase and the whole experience from sale to installation was outstanding.If you want to purchase a hot tub we would highly recommend Adrian and his team.

Fantastic and beyond our expectations is the bottom line.We have been looking for some time, we have a lap pool overseas so have experience of managing a pool. I am a diver, my wife a Physiotherapist. In our LogCabin we wished to transform this into an Aqua aerobics and Hydrotherapy pool.Adrian and his team were fantastic, we visited booked a test swim, and immediately could see this was going to be so much more fun than a simple lap pool and way easier to maintain. We signed the deal in the pool and two weeks later was being installed!We had an old Lazy-Z Inflatable hot tub so decided to add a Serenity 670 Platinum Hot tub together with the 17AX trainer to extend the Hydrotherapy and swim spa experience.We have now had the combination for 4 months and we are so pleased with the package. The swim spa is so much more than a lap pool. There is so much more you can do in a swim spa than a simple swimming pool. There is quite literally endless options, exercises, aqua aerobics, and even plane old swimming! You can have still water with the wide range of aqua floats available, or have a river of water flowing. One obvious difference is the water is moving. So lovely to swim and exercise in moving water that you can control in an infinite ways the speed, directions, turbulence etc. Gives quite a difference experience to a static swimming pool.Swimming against the swimspa gives a good workout, which can be done with or without googles or even a snorkel!It offers so much more options for Aqua aerobics and hydrotherapy than a plain pool. There are just endless options, with finely controlled pool temperature. Very little water actually splashes over the sides, it is well designed to keep the water inside the pool.The addition of a TV in the room enables on line aqua aerobics tutorial and training to be undertaken. We are looking at introducing Aqua Cycling to the exercise programs.I am so pleased we choose a Swim spa over a standard pool. The swimming experience frankly is way more fun than our lap pool. The pumps are plenty powerful but equally very finally adjustable. I cannot as a strong swimmer beat level 9 or 10!The addition of the Jacuzzi seats and jets at the back is really nice. Relaxing while others exercise or simply resting.The surfaces of the Serenity and Swimspa are really smooth to feel. The amazing number of jets, air vents and options of seating, make the options of Tranquility spa relaxation so much more. The Tranquility pack with aromatherapy oils is amazing and so relaxing for people.Maintenance is super easy. The High pressure filtration system with ozone and UV works really well. Yes we have to keep a watch on the levels with dipsticks and we were recommended the Digital Trutest device. This device uses dipsticks and gives a digital readout of the levels- so super accurate and easy to keep a log.We have two Mitsubishi Lossnay Heat recovery units to remove the humid air without loosing or gaining heat. These are cheap to run and prevent any condensation or damp problems. In addition a standard Air conditioner keeps the room cool or warm depending on the time of year though not often needed to be honest.As far as electricity costs - the insulation is so good, that frankly we have not noticed it on our electricity bill, we keep swim spa at 32C and Hot tub 38C. Contrasting with our concrete lap pool that looses heat and is expensive to run.We are so grateful to the team at Hydropool for being so honest, so knowledgeable (we delved deep into the science which gave me great confidence the team knew what they were talking about). So helpful and arranging such a quick install was brilliant.We are super pleased we took the quick decision to invest in the two pools providing a great service.Thank you Adrian, Jonathan and the Team.Nick and Michele

I very rarely do reviews but after two years of swimming all year round it only seems fair. The pool is great but Adrian is the key to this business, great honest selling and always available for service and support.

Adrian and the team were excellent from start to finish. They recommended then worked closely with a landscape gardener to fit our pool into a complex garden project with tricky access, then provided excellent support when we had questions getting it up and running. When a part needed replacing they got it done at no cost within a day, and have done a few video calls teaching us how to get the best out of the kit. Highly recommend!

We are living in strange times when is hard to get what you really want. We ordered hot tub from Jonathan, but because covid it was always postponed, so we decided to get something which they have in stock in uk and not wait anymore. We are very pleased with sale, delivery, communication. Please see pictures to prove professional service from ordering, crane hire, installation. Thank you Jonathan & Adrian for your help to choose right and best product. Will definitely recommend you to anyone who is looking for excellence from A to Z.Kind RegardsMiroslav Hrib

I was 90% done buying a hot tub from a local company when I received a last minute recommendation to speak to Adrian at Hydropool Surrey by somebody in the industry. I am so grateful, not only for the recommendation, but to Adrian for inviting us to his showroom to have a no obligation conversation and for taking the time to organise an exclusive viewing to make a long trip worthwhile.It was quickly evident that Adrian is an expert in his field and he went above an beyond, not only to answer all of our questions, but also to make the customer experience from start to finish a very enjoyable and rewarding journey. He also didn't put us under any sales pressure and acted more as a consultant, sharing his thoughts and advice on a range of products and issues - but never putting us under pressure to buy.Purchasing a hot tub is major outlay and you have to be 100% convinced that the product is right. Dealing with Adrian gave me that confidence and I would highly recommend he is the first port of call if you are in the market for a hot tub.Thank you Adrian & Jonathan for all of your help - we are delighted!!

I have just spoken with Adrian the owner of Hydropool Surrey who was incredibly helpful to me by taking time out of his day to call me straight back and diagnose/solve my issue. I genuinely wish I had purchased my swim spa through him originally. If only all businesses offered customer service like Hydropool Surrey, the world would be a happier place! Thank you so much. Amit

I very rarely write reviews but I am compelled to share our fabulous experience with Hydropool Surrey. We first visited the showroom during a break from lockdown on a visit to the adjacent garden centre. We were warmly invited by Adrian to explore for our first time the world of Swimspas. No pushy sales just a genuine interest to explain the products. For many years we had thought about the dream of having a swimming pool. We visited three times and wet tested the 19DTAX Swimspa before committing to its purchase. We wanted to incorporate it into a project with an adjacent outbuilding. We had sound advice on the pros and cons of fully sinking it into the ground but persevered with the latter for aesthetics. Adrian came to visit our home in NW London more than once and was helpful throughout the design stage. The project was significantly delayed by planning which is not unusual in the last few years. The company was unbelievably patient and kind. We finally broke ground this spring and our project was completed this summer. Adrian was amazingly helpful and kept abreast of the project and liaised with our teams. It was a delight to see him on the day of delivery on a muddy wet morning. He was helpful all the way to its commissioning and still provides aftercare and advice. Was it worth it? Absolutely. More so that we were fortunate enough to choose Hydropool Surrey. There are competitors out there that we visited. From our experience you won’t find a Hydropool dealer as conscientious and caring as this team. Our sincere thanks especially to Adrian. Our kids can vouch for this!

Adrian was extremely helpful with helping me set up my hot tub. He was extremely professional and knowledgeable, making it extremely easy for a novice like me to safely set up and operate my hot tub. He was patient and took the time to respond to any questions or concerns, and went above and beyond to ensure understood what we needed to do. I will definitely be purchasing all the products I need in the future from him.

Adrian was highly professional and talked us through all options to suit our budget. He was genuinely interested in finding us the best option and was not pushy.He carried out home visits before and after installation, and was attentive to our needs. We settled on a hot tub with a wellness program, due to the numerous health benefits.I thoroughly recommend Adrian at Hydropool Surrey for any of your hot tub requirements.