Hair care

To say that I feel that I have been robbed is an understatement, and using my size as an excuse to charge more is very rude and unprofessional. Was initially quoted £90 but had to pay £40 deposit which I accepted. During the waxing I must admit I was treated well considering the nature of the waxing, but was told it may be a good idea to have bit of hair on my abdomen waxed, and a bit of extra hair in my intimate area waxed, which I was advised would cost a little bit more. Judging by the prices on her price list I was OK with this (although thought the Hollywood should deal with front and back). When it came to paying I was told we would have to pay an extra £120 on top of the £40 deposit I paid. I didn't say anything at the time as didn't want to create a scene in front of my dad and husband and was in a state of shock. My husband has since questioned the costs as down south for what I had done the prices are a lot cheaper (regardless of a person's size _ I am an 18),. My husband was told that we had agreed to extra works prior, and also she said that because I was a bigger lady it was more difficult to get in to areas and was a big job. I did agree prior to the extra work (which was not a lot) not realising the charge would be an extra £120 more for literally a couple of extra wax strips, and using my size as an excuse to charge more is very crafty/snakey.I followed all the instructions that she gave to make her job easier, so my size should not have come in to it. To add insult to injury I still have quite a few hairs that were missed. The price guide on her website is also out of date so I will be seeking advise as I'm sure she has not complied with trading standards regulations.I'm so upset, I feel like I have not got my monies worth, and I have been robbed and insulted. I will make sure that all I know in Stoke On Trent know about this place.

Very good they take their time and listen to what you want and you get what you want very pleased will be going back!!

Great stylist, felt very safe during pandemic, would recommend.

Music choice in this place is absolutely awful, i havent told them - but like uber customers I'll leave it to an 'after post' and piss them off too.

Wonderful hair cut by Danny. Lovely friendly and relaxed salon.

Excellent as always. Thank you so much Perrie. Feel like a new women xxxx ✨️

Fiona is an amazing hairdresser. She knows just what to do with my uncontrollable hair .The salon is friendly, warm and a pleasant experience is given . Lots of tea and coffee too and a powder room if needed.Would highly recommend to anybody.

Debbie Louise was fab, all the staff are so friendly and kind.

I have not done anything here. But Charlie has guided me very well.

Got colour right. *